FAQ

Booking Process
Do I need to book the service in advance
Booking 1 day ahead is mandatory to ensure quality service.
How do I know if my purchase is successful
Your booking will be confirmed within the next 24 hours of your purchase and you will receive a systemetical email with all details and voucher.
What should I do if I do not receive the confirmation email
If you do not see the email in your inbox or spambox, please contact online customer service directly.
How do I get to the venue
Majaory of our services includes round-way transportation from your hotel. Detail location is also indicated on map at product description page.
Payment Method
How do I make a payment
We take credit cards (VISA, MasterCard, American Express, Paypal, JCB, UnionPay) and wire transfer is dependent on product and total amount.
What billing currency option do I have
The billing currency will be New Taiwanese Dollar or US Dollar. Main currencies are indicated with a build-in currency convertor.
Is my online payment secure
The transaction is conducted by reliable third party processors. Wota website is also encrypted with SSL 256 to secure your purchase.
Cancellation Policy
Can I cancel a purchased product? How many days ahead can I cancel it
Cancellation policy varies according to products and is shown on payment page. Please note that not all packages are eligible for cancellation or change.
How can I apply for a refund
We will refund it back to your credit card according to the cancellation policy. It usually takes 3-5 working days.
Membership
How can I become a Wota Member
Registration for Wota member is free of charge. We will keep you infromed with lasted promotion.
Whats is the difference between Wota Member and Premium Member
Premium Member have access to extra personalized services (e.g. VIP terminal service, reservation for Michelin restaurants.). Some of the Wota selected itineraies are exclusive to Premium Members.
How can I become a Premium Member
Please contact us directly. Wota representative will explain all regulations and benefits in detail for you.